Marketing on the Internet
Customer Service – (Or Making Things Easy)
How to Drive Your Customers Away
“Because it’s less expensive to sell something to a current customer than to drum up a new one, spend your time and effort getting as close as possible to your current customers.”
The best route to customer retention is customer service.
Providing Great Customer Service Online
Frequently Asked Questions
Special Question Opportunity
Customer Service Information
“The best way to achieve (personal, relevant attention) for your (customers) is to offer something free of charge, something relevant to their situation and customized to meet their needs.”
Re-examine 5 sites that you frequently visit.
How do each of these sites provide customer service to you?